The What-If Blueprintby Nikhil Kasturi

Financial Services

How money is lent, invested, insured, moved and reconciled, from retail banking and capital markets to the corporate finance back office.

12 categories
71 processes
0 redesigns published
Banking14 processes

Retail Banking

Account Opening & Onboarding

6-step flow

Verifying customer identity and running KYC checks before an account is created. Sets up the account and links initial funding sources.

Where it breaksDocument verification and edge-case KYC review is manual and slows down onboarding.

Open process page
flowchart TD
    A[Customer submits application, ID documents] --> B[Staff manually verifies identity documents]
    B --> C[KYC checks run against watchlists]
    C --> D{Checks pass?}
    D -->|Yes| E[Account created, funding source linked]
    D -->|No| F[Manual review by compliance officer]

Deposit Management

6-step flow

Administering checking and savings products, including interest accrual and account tiering. Covers minimum balance rules and fee structures.

Where it breaksTier/fee rule exceptions often require a service rep to manually waive or explain charges.

Open process page
flowchart TD
    A[Customer deposits funds] --> B[System applies interest accrual rules]
    B --> C[Monthly balance checked against tier/fee thresholds]
    C --> D{Below minimum?}
    D -->|Yes| E[Fee applied, customer notified]
    D -->|No| F[No fee]

Consumer Lending

7-step flow

Originating and underwriting personal loans, auto loans, and credit card origination. Includes credit decisioning and disbursement.

Where it breaksBorderline applications require manual underwriter judgment, slowing turnaround.

Open process page
flowchart TD
    A[Customer applies for loan/card] --> B[Credit bureau pull]
    B --> C[Underwriter or automated model scores application]
    C --> D{Approved?}
    D -->|Yes| E[Terms offered, funds disbursed]
    D -->|Borderline| F[Manual underwriter review]
    D -->|No| G[Declined, adverse action notice sent]

Mortgage Origination

7-step flow

Taking a home loan application through underwriting to closing. Coordinates appraisal, title, and closing logistics.

Where it breaksCoordinating appraisal, title, and underwriting across separate parties creates delays and back-and-forth.

Open process page
flowchart TD
    A[Application submitted with financial documents] --> B[Documents verified manually]
    B --> C[Appraisal and title search ordered]
    C --> D[Underwriter reviews full file]
    D --> E{Approved?}
    E -->|Yes| F[Closing scheduled, documents signed]
    E -->|No| G[Declined or conditions requested]

Mortgage Servicing

6-step flow

Collecting ongoing payments and managing escrow for taxes and insurance. Handles delinquency outreach and loss mitigation.

Where it breaksLoss mitigation case review is largely manual, and delays can worsen a borrower's situation.

Open process page
flowchart TD
    A[Monthly payment collected] --> B[Escrow account updated for taxes/insurance]
    B --> C{Payment missed?}
    C -->|Yes| D[Delinquency outreach begins]
    C -->|No| E[Standard servicing continues]
    D --> F[Loss mitigation options evaluated manually]

Branch & ATM Operations

6-step flow

Running physical cash handling, teller transactions, and ATM cash replenishment. Includes branch staffing and vault management.

Where it breaksATM cash forecasting is often reactive, leading to occasional stockouts or excess idle cash.

Open process page
flowchart TD
    A[Teller processes in-branch transaction] --> B[Cash drawer balanced at shift end]
    B --> C[Branch cash levels monitored]
    C --> D{ATM running low?}
    D -->|Yes| E[Cash replenishment scheduled manually]
    D -->|No| F[No action]

Digital/Mobile Banking

6-step flow

Providing online account access, mobile check deposit, and bill pay. Covers app-based authentication and transaction alerts.

Where it breaksUnusual-activity flags often require a human review step that delays legitimate transactions too.

Open process page
flowchart TD
    A[Customer logs into app] --> B[Authentication verified]
    B --> C[Customer initiates transfer/deposit/bill pay]
    C --> D{Flagged as unusual?}
    D -->|Yes| E[Manual fraud review before processing]
    D -->|No| F[Transaction processed]

Commercial & Corporate Banking

Business Lending

6-step flow

Originating term loans, revolving credit lines, and SBA-backed loans for businesses. Includes covenant setting and ongoing credit monitoring.

Where it breaksCovenant compliance monitoring is often a manual, periodic spreadsheet review rather than continuous.

Open process page
flowchart TD
    A[Business submits loan application and financials] --> B[Credit analyst reviews financial statements]
    B --> C[Covenants and terms drafted]
    C --> D[Loan committee approval]
    D --> E[Funds disbursed]
    E --> F[Ongoing covenant compliance checked periodically]

Cash Management Services

4-step flow

Providing treasury tools like sweep accounts and lockbox processing to business clients. Helps clients optimize working capital.

Where it breaksInitial setup and rule changes usually require a manual configuration request to the bank.

Open process page
flowchart TD
    A[Client enrolls in cash management product] --> B[Sweep rules configured manually]
    B --> C[Lockbox payments received and processed]
    C --> D[Funds swept per configured rules]

Trade Finance

7-step flow

Issuing letters of credit and documentary collections to support cross-border trade. Also covers supply chain finance and export credit.

Where it breaksManual document matching against LC terms is slow and a common source of trade delays.

Open process page
flowchart TD
    A[Importer requests letter of credit] --> B[Bank reviews and issues LC]
    B --> C[Exporter ships goods, submits documents]
    C --> D[Bank manually checks documents against LC terms]
    D --> E{Documents match?}
    E -->|Yes| F[Payment released]
    E -->|No| G[Discrepancy resolution process]

Syndicated Lending

5-step flow

Structuring large loans funded jointly by multiple banks. Involves negotiating terms and allocating risk across lenders.

Where it breaksCoordinating terms and documentation across many participating banks is a slow, manual negotiation process.

Open process page
flowchart TD
    A[Lead arranger structures loan terms] --> B[Other banks invited to participate]
    B --> C[Negotiation and allocation of shares]
    C --> D[Loan documentation finalized]
    D --> E[Funds disbursed, ongoing syndicate reporting]

Corporate Treasury Services

4-step flow

Managing liquidity and FX/interest-rate hedging for large corporate clients. Includes cash pooling across subsidiaries.

Where it breaksExposure monitoring and reporting is often periodic rather than continuous.

Open process page
flowchart TD
    A[Client treasury team requests hedge/pooling arrangement] --> B[Bank structures the instrument]
    B --> C[Ongoing monitoring of exposure]
    C --> D[Periodic manual reporting to client]

Private Banking

Relationship Management

4-step flow

Providing dedicated advisory and concierge banking to high-net-worth clients. Coordinates across lending, investing, and daily banking needs.

Where it breaksCoordinating across internal specialist teams for one client is manual and relationship-manager-dependent.

Open process page
flowchart TD
    A[Relationship manager reviews client portfolio] --> B[Identifies needs across banking/lending/investing]
    B --> C[Coordinates internally with specialist teams]
    C --> D[Recommendations presented to client]

Estate & Trust Services

4-step flow

Structuring wealth transfer plans and administering trusts. Coordinates with legal counsel on succession planning.

Where it breaksDrafting and coordinating with outside legal counsel is a slow, document-heavy process.

Open process page
flowchart TD
    A[Client meets with advisor on estate goals] --> B[Trust structure drafted with legal counsel]
    B --> C[Trust established and funded]
    C --> D[Ongoing trust administration and reporting]
Investment Banking & Capital Markets6 processes

M&A Advisory

5-step flow

Identifying acquisition targets and structuring merger or divestiture deals. Includes valuation modeling and negotiation support.

Where it breaksValuation modeling is rebuilt largely from scratch for each deal in spreadsheets.

Open process page
flowchart TD
    A[Banker identifies potential targets/buyers] --> B[Valuation models built manually]
    B --> C[Pitch presented to client]
    C --> D[Negotiation and deal structuring]
    D --> E[Deal closes]

Equity Capital Markets

5-step flow

Preparing companies for IPOs, running investor roadshows, and pricing share offerings. Manages the allocation process among institutional buyers.

Where it breaksBuilding and managing the order book during a roadshow is a manually intensive, time-pressured process.

Open process page
flowchart TD
    A[Company prepares for IPO with bank's help] --> B[Roadshow conducted with investors]
    B --> C[Order book built manually]
    C --> D[Pricing decided]
    D --> E[Shares allocated to investors]

Debt Capital Markets

5-step flow

Structuring bond issuances and coordinating with credit rating agencies. Determines pricing and investor placement for new debt.

Where it breaksCoordinating timing between rating agency review and investor marketing is a manual scheduling challenge.

Open process page
flowchart TD
    A[Issuer decides to raise debt] --> B[Bank structures bond terms]
    B --> C[Credit rating agency engaged for rating]
    C --> D[Bond marketed to investors]
    D --> E[Pricing set, bonds allocated]

Sales & Trading

5-step flow

Executing client orders and making markets in equities, fixed income, FX, and derivatives. Includes proprietary trading within risk limits.

Where it breaksSome risk limit checks still happen post-trade rather than pre-trade, creating exposure windows.

Open process page
flowchart TD
    A[Client submits order] --> B[Trader/algorithm assesses market conditions]
    B --> C[Order executed]
    C --> D[Trade confirmed and booked]
    D --> E[Risk limits checked post-trade]

Research

5-step flow

Producing equity, credit, and macro research for institutional clients. Publishes ratings and price targets that inform trading decisions.

Where it breaksFinancial model updates for each new data point (earnings, guidance) are manually rebuilt.

Open process page
flowchart TD
    A[Analyst gathers company/market data] --> B[Builds financial model manually]
    B --> C[Drafts report with rating/price target]
    C --> D[Compliance review before publication]
    D --> E[Report distributed to clients]

Securities Settlement

6-step flow

Confirming trade details and ensuring securities and cash change hands correctly. Coordinates with clearinghouses and custodians.

Where it breaksSettlement "breaks" (mismatches) require manual investigation and resolution, often under time pressure.

Open process page
flowchart TD
    A[Trade executed] --> B[Trade details confirmed between parties]
    B --> C[Sent to clearinghouse for netting]
    C --> D{Discrepancy found?}
    D -->|Yes| E[Manual break resolution]
    D -->|No| F[Settlement completes]
Asset & Wealth Management8 processes

Portfolio Management

4-step flow

Deciding asset allocation and selecting individual securities for client portfolios. Includes ongoing rebalancing against target allocations.

Where it breaksDrift monitoring and rebalancing decisions are often made on a periodic schedule rather than continuously.

Open process page
flowchart TD
    A[Portfolio manager reviews target allocation] --> B[Market analysis informs security selection]
    B --> C[Trades placed to rebalance]
    C --> D[Portfolio drift monitored periodically]

Fund Administration

4-step flow

Calculating daily net asset value (NAV) and producing investor statements. Ensures accurate accounting across fund structures.

Where it breaksReconciling NAV calculations against custodian records daily is a manual, error-prone checkpoint.

Open process page
flowchart TD
    A[Daily fund holdings and prices collected] --> B[NAV calculated manually or semi-automated]
    B --> C[Reconciled against custodian records]
    C --> D[Investor statements generated]

Custody & Fund Services

4-step flow

Safekeeping client assets and handling transfer agency functions like unit registration. Supports settlement of fund purchases and redemptions.

Where it breaksTransfer agency processing still relies heavily on manual paperwork for many fund types.

Open process page
flowchart TD
    A[Investor submits purchase/redemption request] --> B[Transfer agent processes request manually]
    B --> C[Units registered/deregistered]
    C --> D[Custodian updates asset records]

Alternative Investments

4-step flow

Allocating client capital to private equity, hedge funds, and real assets. Requires specialized due diligence beyond public markets.

Where it breaksDue diligence on illiquid, opaque alternative investments is time-intensive and document-heavy.

Open process page
flowchart TD
    A[Advisor evaluates alternative fund opportunities] --> B[Extensive manual due diligence conducted]
    B --> C[Investment committee approval]
    C --> D[Capital committed to the fund]

Robo-Advisory

4-step flow

Delivering algorithm-driven, low-cost portfolio management with minimal human advisor involvement. Rebalances automatically based on a client's risk profile.

Where it breaksEdge cases (unusual client circumstances) still require escalation to a human, breaking the automated flow.

Open process page
flowchart TD
    A[Client completes risk questionnaire] --> B[Algorithm assigns model portfolio]
    B --> C[Portfolio automatically rebalanced periodically]
    C --> D[Client can escalate to human advisor if needed]

Client Onboarding & Advisory

4-step flow

Profiling client risk tolerance and building a financial plan. Sets the investment policy that guides ongoing portfolio decisions.

Where it breaksBuilding a financial plan is a manual, advisor-time-intensive process for each client.

Open process page
flowchart TD
    A[Advisor meets with client] --> B[Risk tolerance and goals assessed manually]
    B --> C[Financial plan drafted]
    C --> D[Investment policy statement created]

Compliance & Reporting

4-step flow

Filing required regulatory disclosures such as Form ADV. Maintains records demonstrating adherence to fiduciary standards.

Where it breaksGathering data from multiple internal systems for each filing is manual and time-consuming.

Open process page
flowchart TD
    A[Compliance team gathers required disclosure data] --> B[Filing drafted manually]
    B --> C[Internal review and sign-off]
    C --> D[Filed with regulator]

Performance Attribution

4-step flow

Breaking down portfolio returns into the specific decisions that drove them. Helps distinguish skill from market movement.

Where it breaksAttribution analysis is often done after the fact in spreadsheets, not integrated into daily decision-making.

Open process page
flowchart TD
    A[Portfolio returns pulled for period] --> B[Analyst decomposes returns by factor/decision]
    B --> C[Attribution report drafted]
    C --> D[Reviewed with portfolio manager]
Insurance6 processes

Underwriting

5-step flow

Assessing risk on a proposed policy and setting its price. Decides whether to accept, decline, or modify coverage terms.

Where it breaksNon-standard risk cases require significant manual underwriter judgment and back-and-forth for more information.

Open process page
flowchart TD
    A[Applicant submits information] --> B[Underwriter reviews risk factors]
    B --> C{Standard risk?}
    C -->|Yes| D[Policy priced and issued]
    C -->|No| E[Manual review, possible additional underwriting]

Claims Processing

5-step flow

Handling a policyholder's loss from first notice through investigation to settlement. Determines payout amount based on policy terms.

Where it breaksInvestigation and document gathering is manual and often the slowest part of the claims cycle.

Open process page
flowchart TD
    A[Policyholder reports loss - FNOL] --> B[Claims adjuster assigned]
    B --> C[Investigation conducted, documents gathered]
    C --> D[Payout amount determined against policy terms]
    D --> E[Settlement issued]

Policy Administration

4-step flow

Managing renewals, mid-term endorsements, and cancellations. Keeps policy records accurate throughout the coverage period.

Where it breaksMid-term endorsement processing often requires manual recalculation and reissuance of documents.

Open process page
flowchart TD
    A[Policyholder requests change or renewal approaches] --> B[Administrator manually updates policy record]
    B --> C[Premium recalculated if needed]
    C --> D[Updated documents issued to policyholder]

Actuarial

4-step flow

Calculating reserves needed to cover future claims and building pricing models. Underpins both underwriting and financial reporting.

Where it breaksModel updates as new claims data arrives are periodic, not continuous.

Open process page
flowchart TD
    A[Historical claims data gathered] --> B[Actuary builds reserve/pricing models]
    B --> C[Models reviewed and validated]
    C --> D[Results feed underwriting and financial reporting]

Reinsurance

4-step flow

Ceding risk to other insurers to limit exposure, or assuming risk from others. Spreads catastrophic risk across the broader insurance market.

Where it breaksTreaty negotiation and claims-sharing calculations are manual and document-intensive.

Open process page
flowchart TD
    A[Insurer identifies risk exposure to cede] --> B[Reinsurance treaty negotiated]
    B --> C[Risk ceded per treaty terms]
    C --> D[Claims shared per agreement when triggered]

Distribution & Broker Management

4-step flow

Onboarding agents and brokers and managing their commission structures. Oversees the sales channel that brings in new policies.

Where it breaksVerifying broker licensing across multiple states/regions is a manual compliance check.

Open process page
flowchart TD
    A[Broker applies to sell insurer's products] --> B[Manual licensing/compliance verification]
    B --> C[Broker onboarded, commission structure set]
    C --> D[Ongoing commission tracking and payment]
Payments & Fintech6 processes

Payment Authorization & Settlement

6-step flow

Approving a transaction in real time and moving funds between accounts. Involves multiple intermediaries clearing in the background.

Where it breaksFinal settlement often happens in batch cycles well after the "instant" approval the customer sees.

Open process page
flowchart TD
    A[Transaction initiated] --> B[Authorization request sent through network]
    B --> C{Approved?}
    C -->|Yes| D[Funds move between accounts]
    C -->|No| E[Transaction declined]
    D --> F[Settlement finalized in batch later]

Card Issuing & Acquiring

4-step flow

Issuing payment cards on behalf of banks and onboarding merchants to accept them. Sits on both sides of a card transaction.

Where it breaksMerchant underwriting for risk (especially small/new merchants) is a manual review process.

Open process page
flowchart TD
    A[Bank partners with issuer processor] --> B[Cards issued to customers]
    B --> C[Merchant applies to accept cards]
    C --> D[Merchant underwritten and onboarded]

Digital Wallets & Stored Value

4-step flow

Managing app-based accounts that hold funds for spending or transfer. Includes linking bank accounts and cards to the wallet.

Where it breaksLinking and verifying external bank accounts still often requires manual micro-deposit verification.

Open process page
flowchart TD
    A[User creates wallet account] --> B[Links bank account or card]
    B --> C[Funds loaded or received]
    C --> D[User spends or transfers from wallet balance]

Buy Now, Pay Later Processing

7-step flow

Underwriting short-term installment purchases at checkout. Manages repayment scheduling and delinquency.

Where it breaksDelinquency handling at scale (many small missed payments) still needs manual escalation paths.

Open process page
flowchart TD
    A[Customer selects BNPL at checkout] --> B[Instant underwriting decision made]
    B --> C{Approved?}
    C -->|Yes| D[Installment schedule set]
    C -->|No| E[Declined, alternative payment offered]
    D --> F{Payment missed?}
    F -->|Yes| G[Delinquency workflow triggered]

Fraud Detection & Prevention

5-step flow

Monitoring transactions in real time for suspicious patterns. Balances blocking fraud against not disrupting legitimate purchases.

Where it breaksManual review of flagged transactions creates delay and can wrongly block legitimate customers.

Open process page
flowchart TD
    A[Transaction scored by fraud model] --> B{Score above threshold?}
    B -->|Yes| C[Transaction held or declined]
    B -->|No| D[Transaction proceeds]
    C --> E[Analyst manually reviews flagged case]

Cross-Border Remittance Processing

5-step flow

Converting currency and moving funds internationally for individuals. Requires compliance checks specific to each corridor.

Where it breaksRouting through multiple correspondent banks in some corridors adds delay and manual reconciliation.

Open process page
flowchart TD
    A[Sender initiates transfer] --> B[Compliance screening for corridor-specific rules]
    B --> C[Currency converted]
    C --> D[Funds routed through correspondent network]
    D --> E[Recipient receives funds]
Financial Market Infrastructure3 processes

Exchange Operations

4-step flow

Running the matching engine that pairs buy and sell orders. Also distributes real-time market data to participants.

Where it breaksWhile matching itself is automated, exception handling for erroneous trades still requires manual intervention.

Open process page
flowchart TD
    A[Orders submitted by market participants] --> B[Matching engine pairs buy/sell orders]
    B --> C[Trade executed]
    C --> D[Market data disseminated to participants]

Clearing & Settlement

4-step flow

Guaranteeing that trades complete even if one party defaults. Nets offsetting positions to reduce settlement volume.

Where it breaksMargin calls during volatile periods can require manual coordination with participants under time pressure.

Open process page
flowchart TD
    A[Trade sent to clearinghouse] --> B[Positions netted across participants]
    B --> C[Margin requirements calculated]
    C --> D[Settlement instructions issued]

Custody & Depository Services

3-step flow

Holding securities electronically on behalf of institutional owners. Supports the final leg of trade settlement.

Where it breaksCorporate action processing across many issuers is still manually intensive to track and apply correctly.

Open process page
flowchart TD
    A[Securities registered in depository] --> B[Ownership records updated on trade settlement]
    B --> C[Corporate actions (dividends, splits) processed]
Private Equity & Venture Capital4 processes

Fundraising

4-step flow

Raising committed capital from institutional and high-net-worth investors. Involves ongoing investor relations throughout the fund's life.

Where it breaksResponding to each investor's due diligence questionnaire is a largely manual, repetitive process.

Open process page
flowchart TD
    A[Fund manager creates pitch materials] --> B[Investor meetings conducted]
    B --> C[Due diligence by investors]
    C --> D[Capital commitments signed]

Deal Sourcing & Due Diligence

6-step flow

Identifying acquisition targets and evaluating their financial, legal, and commercial health. Determines whether and at what price to invest.

Where it breaksDiligence involves manually reviewing large volumes of financial and legal documents.

Open process page
flowchart TD
    A[Deal team identifies target company] --> B[Financial, legal, commercial diligence conducted]
    B --> C[Investment committee review]
    C --> D{Approved?}
    D -->|Yes| E[Deal negotiated and closed]
    D -->|No| F[Deal passed on]

Portfolio Company Management

4-step flow

Working with portfolio companies to improve operations and governance. Often includes board seats and operating-partner involvement.

Where it breaksPerformance tracking across a portfolio of companies is often manual and inconsistent between companies.

Open process page
flowchart TD
    A[Operating partner reviews portfolio company performance] --> B[Improvement initiatives identified]
    B --> C[Board oversight and governance support provided]
    C --> D[Performance tracked periodically]

Exit Planning

4-step flow

Preparing a portfolio company for sale, IPO, or recapitalization. Times the exit to maximize investor returns.

Where it breaksPreparing the extensive documentation needed for an exit process is manual and time-consuming.

Open process page
flowchart TD
    A[Fund evaluates exit readiness and market conditions] --> B[Exit process chosen: sale, IPO, recap]
    B --> C[Advisors engaged, process run]
    C --> D[Exit completed, proceeds distributed]
Corporate Finance / Financial Operations9 processes

Accounts Payable

6-step flow

Invoice receipt, 3-way matching, approval routing, payment execution, vendor management.

Where it breaksMatching exceptions require someone to manually trace back through PO and receiving records.

Open process page
flowchart TD
    A[Invoice received from vendor] --> B[3-way match: PO, receipt, invoice]
    B --> C{Match successful?}
    C -->|Yes| D[Routed for approval]
    C -->|No| E[Exception investigated manually]
    D --> F[Payment executed]

Accounts Receivable

6-step flow

Invoicing, collections, cash application, dispute resolution.

Where it breaksUnmatched payments require manual research to identify which invoice they belong to.

Open process page
flowchart TD
    A[Invoice issued to customer] --> B[Payment received]
    B --> C[Cash application: match payment to invoice]
    C --> D{Match found?}
    D -->|Yes| E[Invoice closed]
    D -->|No| F[Manual investigation/dispute resolution]

Financial Close & Reporting

5-step flow

Month-end close, journal entries, consolidation, external reporting.

Where it breaksReconciliation across many accounts and entities is manual and is usually the close's biggest bottleneck.

Open process page
flowchart TD
    A[Sub-ledgers closed for the period] --> B[Journal entries prepared and reviewed]
    B --> C[Accounts reconciled]
    C --> D[Consolidation across entities]
    D --> E[External report finalized]

FP&A

5-step flow

Budgeting, forecasting, variance analysis, board reporting.

Where it breaksChasing department heads for variance explanations each cycle is manual and slow.

Open process page
flowchart TD
    A[Prior actuals and assumptions gathered] --> B[Budget/forecast built in spreadsheets]
    B --> C[Actuals compared to forecast]
    C --> D[Variance explanations gathered from department heads]
    D --> E[Board report compiled]

Treasury

4-step flow

Cash positioning, liquidity forecasting, bank relationship management, FX/interest-rate hedging.

Where it breaksConsolidating cash positions across many bank accounts/entities is a manual daily task.

Open process page
flowchart TD
    A[Cash balances pulled from multiple bank accounts] --> B[Position consolidated manually]
    B --> C[Liquidity forecast built]
    C --> D[Hedging decisions made if needed]

Payroll

4-step flow

Time & attendance, payroll processing, tax withholding, benefits administration.

Where it breaksTime & attendance exceptions (missed clock-ins, overtime disputes) require manual review each cycle.

Open process page
flowchart TD
    A[Time & attendance data collected] --> B[Exceptions reviewed manually]
    B --> C[Payroll calculated: wages, tax withholding, benefits]
    C --> D[Payroll approved and disbursed]

Procurement

5-step flow

Vendor sourcing, purchase order management, contract management.

Where it breaksContract renewal dates tracked manually are often missed, leading to unfavorable auto-renewals.

Open process page
flowchart TD
    A[Need identified, vendor sourced] --> B[Purchase order created]
    B --> C[Approval routing based on amount]
    C --> D[PO sent to vendor]
    D --> E[Contract terms tracked for renewal]

Tax

4-step flow

Compliance filing, tax provision, transfer pricing.

Where it breaksGathering data across international entities for transfer pricing documentation is a manual, time-intensive process.

Open process page
flowchart TD
    A[Financial data gathered for tax period] --> B[Tax provision calculated]
    B --> C[Returns prepared and reviewed]
    C --> D[Filed with tax authorities]

Internal Audit & Controls

4-step flow

SOX compliance, control testing.

Where it breaksManual sampling means many transactions are never actually tested.

Open process page
flowchart TD
    A[Audit plan defines controls to test] --> B[Auditor samples transactions manually]
    B --> C[Control gaps identified]
    C --> D[Remediation plan tracked]
Regulatory & Compliance6 processes

AML/KYC

6-step flow

Customer due diligence, transaction monitoring, suspicious activity reporting.

Where it breaksRules-based monitoring generates many false positives that still require manual analyst review.

Open process page
flowchart TD
    A[Customer transactions monitored against rules] --> B{Suspicious pattern flagged?}
    B -->|Yes| C[Analyst manually investigates]
    B -->|No| D[No action]
    C --> E{Confirmed suspicious?}
    E -->|Yes| F[Suspicious Activity Report filed]

Sanctions Screening

7-step flow

OFAC/watchlist screening on transactions and customers.

Where it breaksName-matching produces many false positives (common names) requiring manual clearing.

Open process page
flowchart TD
    A[Customer/transaction screened against watchlists] --> B{Name match found?}
    B -->|Yes| C[Manual review to confirm true match]
    B -->|No| D[Transaction proceeds]
    C --> E{Confirmed?}
    E -->|Yes| F[Transaction blocked, reported]
    E -->|No| G[False positive cleared]

Risk Management

4-step flow

Credit risk, market risk, operational risk modeling.

Where it breaksAggregating risk data across siloed business-line systems is a manual data-gathering exercise.

Open process page
flowchart TD
    A[Risk data gathered across business lines] --> B[Models calculate exposure]
    B --> C[Results reviewed by risk committee]
    C --> D[Limits set or adjusted]

Capital Adequacy & Stress Testing

4-step flow

Regulatory capital calculation, scenario analysis.

Where it breaksRunning and validating multiple stress scenarios is a manual, time-intensive quarterly exercise.

Open process page
flowchart TD
    A[Balance sheet data gathered] --> B[Stress scenarios applied]
    B --> C[Capital ratios calculated under each scenario]
    C --> D[Results submitted to regulator]

Consumer Protection Compliance

5-step flow

Fair lending, UDAAP, disclosure requirements.

Where it breaksSampling-based file review means most files are never individually checked for compliance.

Open process page
flowchart TD
    A[Lending decisions and disclosures reviewed] --> B[Compliance team samples files]
    B --> C{Issue found?}
    C -->|Yes| D[Remediation required]
    C -->|No| E[File cleared]

Regulatory Reporting

4-step flow

Basel III, Dodd-Frank, call reports.

Where it breaksReconciling data from multiple source systems into one report template is manual and error-prone.

Open process page
flowchart TD
    A[Data gathered from multiple internal systems] --> B[Report template populated manually]
    B --> C[Internal review and sign-off]
    C --> D[Filed with regulator]
Credit Rating Agencies2 processes

Credit Assessment

4-step flow

Evaluating the creditworthiness of a bond issuer or specific debt instrument.

Where it breaksThe rating committee process relies on manual presentation and discussion of each case.

Open process page
flowchart TD
    A[Issuer provides financial data] --> B[Analyst builds credit model]
    B --> C[Rating committee reviews and votes]
    C --> D[Rating assigned]

Rating Issuance & Surveillance

5-step flow

Publishing and ongoing monitoring of ratings.

Where it breaksSurveillance is periodic, so a rating can lag a real deterioration in credit quality.

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flowchart TD
    A[Rating published] --> B[Analyst monitors issuer performance periodically]
    B --> C{Material change detected?}
    C -->|Yes| D[Rating review triggered]
    C -->|No| E[Rating maintained]
Central Banking / Monetary Authorities4 processes

Monetary Policy Setting

4-step flow

Interest rate decisions, policy communication.

Where it breaksSynthesizing diverse economic indicators into one coherent policy view is a manual analytical process.

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flowchart TD
    A[Economic data gathered and analyzed] --> B[Policy committee deliberates]
    B --> C[Rate decision made]
    C --> D[Decision communicated to markets]

Open Market Operations

3-step flow

Managing money supply through securities transactions.

Where it breaksAssessing real-time liquidity conditions still relies on analyst judgment layered on incomplete data.

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flowchart TD
    A[Desk assesses liquidity conditions] --> B[Securities bought or sold in the market]
    B --> C[Impact on money supply monitored]

Currency Issuance

4-step flow

Physical and digital currency management.

Where it breaksForecasting physical currency demand by denomination and region is imprecise and manual.

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flowchart TD
    A[Currency demand forecasted] --> B[Production/minting ordered]
    B --> C[Currency distributed to banks]
    C --> D[Worn currency withdrawn and destroyed]

Bank Supervision

4-step flow

Regulating and examining financial institutions.

Where it breaksOn-site/document-based examination is time-intensive and only samples a subset of activity.

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flowchart TD
    A[Examination scheduled for institution] --> B[Examiners review records on-site/remotely]
    B --> C[Findings documented]
    C --> D[Institution required to remediate issues]
Microfinance / Financial Inclusion3 processes

Micro-Lending

4-step flow

Small-loan origination and servicing for underserved populations.

Where it breaksIn-person credit assessment and repayment collection is labor-intensive and limits scale.

Open process page
flowchart TD
    A[Borrower applies, often in person] --> B[Field officer assesses creditworthiness manually]
    B --> C[Loan approved and disbursed]
    C --> D[Field officer collects repayments in person]

Group Lending Models

4-step flow

Joint-liability lending structures.

Where it breaksOrganizing and tracking group meetings and joint liability is manual and relationship-dependent.

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flowchart TD
    A[Borrower group formed] --> B[Group jointly guarantees loans]
    B --> C[Loans disbursed to members]
    C --> D[Group meets regularly to collect repayments]

Financial Literacy Programs

3-step flow

Client education and capability building.

Where it breaksMeasuring whether training actually changes client financial behavior is rarely done rigorously.

Open process page
flowchart TD
    A[Program curriculum developed] --> B[In-person or group training sessions held]
    B --> C[Client understanding assessed informally]