The What-If Blueprintby Nikhil Kasturi

Post-Market Surveillance

Monitoring real-world adverse events and managing recalls if needed.

Redesign coming soon5-step traditional flowAlso Healthcare
01

What it does

Live

Monitoring real-world adverse events and managing recalls if needed.

02

The traditional flow

Live
flowchart TD
    A[Adverse event reported from field] --> B[Manufacturer investigates report]
    B --> C{Safety issue confirmed?}
    C -->|Yes| D[Recall or corrective action initiated]
    C -->|No| E[Report logged, no action]
03

Where it breaks

Live

Main pain pointInvestigating individual adverse event reports is manual, and spotting a pattern across many reports takes time.

Stage 2: The What-If redesign

04

Tools in use today

Coming soon

The systems, spreadsheets and handoffs this process relies on in a typical organization.

05

Pain points in depth

Coming soon

Each pain point broken down: where it happens, who feels it, and what it costs in time, errors or risk.

06

Today's critical user journey

Coming soon

Who touches the process, in what order, and where delays and errors creep in.

07

The What-If agent ecosystem

Coming soon

A named roster of agents, each with one responsibility, plus the orchestration diagram and the human checkpoints.

08

The new critical user journey

Coming soon

The same journey redesigned around the agents: what changes for each person and where they still step in.

09

Before and after

Coming soon

A side-by-side comparison of the traditional flow and the agentic redesign.

10

How each pain point gets solved

Coming soon

Every pain point mapped to the agent or checkpoint that removes it.

11

Business outcomes

Coming soon

The generic business outcomes this redesign could drive. Any figures are illustrative estimates, never measured results.